Storage Elmers End Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Elmers End provides storage and related services, including handling, loading, unloading and removal support. By placing a booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person or business who requests or purchases services from Storage Elmers End.

Services means storage, handling, collection, delivery, loading, unloading, removal support, and any other services that Storage Elmers End agrees in writing to provide.

Goods means the items, property, or belongings that the Customer delivers or causes to be delivered into our care, custody or control.

Contract means the agreement between the Customer and Storage Elmers End for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

Storage Elmers End provides storage space and related services to private and business Customers. In some cases, we may also provide or arrange removal-related services, including transport, loading and unloading of goods to and from the storage site or other agreed locations. The precise scope of Services for each booking will be set out in our confirmation of booking or agreed in writing between the parties.

We reserve the right to refuse to provide any Services where we reasonably consider that the request is unsafe, unlawful, impractical, or outside our normal operational capabilities.

3. Booking Process

3.1 Initial enquiry

You may request a quotation or availability for Services by contacting us through our website or other published contact methods. Quotations are issued based on the information you provide and are subject to change if that information proves to be incomplete or inaccurate.

3.2 Making a booking

A booking is only confirmed when we issue a written confirmation of booking and, where applicable, receive any required deposit or advance payment. Until confirmation is issued, any dates, prices or availability discussed are indicative only and may change.

3.3 Information you must provide

You must provide accurate and complete information when requesting a quotation or placing a booking, including but not limited to:

the type and approximate quantity or volume of goods;

the access details at collection and delivery addresses, including any stairs, lifts, parking restrictions or time limits;

any special handling requirements, fragile or high value items; and

any other relevant information concerning your use of the storage or removal-related Services.

We may adjust the price or refuse to proceed with all or part of the Services if information you provide is incorrect or incomplete.

4. Duration and Renewal of Storage

4.1 Minimum and ongoing terms

Storage is provided for a minimum term as specified at the time of booking. After the minimum term, the storage arrangement continues on a rolling basis, typically monthly, unless terminated by either party in accordance with these Terms and Conditions.

4.2 Termination of storage

You may terminate storage by giving us the minimum notice period stated in your booking confirmation. We may terminate storage by giving you reasonable written notice, except where termination is required sooner due to breach of these Terms and Conditions or legal obligations.

5. Payments and Charges

5.1 Pricing

Prices for Services are set out in our quotation or booking confirmation. All prices are subject to applicable taxes and charges that may be imposed by law.

5.2 Payment terms

Payment for storage is generally due in advance, either monthly or for such other interval as agreed in writing. Payment for removal-related or handling services may be required in full in advance or on completion, as specified at the time of booking.

We accept the forms of payment advised at the time of booking. You are responsible for ensuring that payments are made on or before their due date.

5.3 Late or failed payment

If you fail to make any payment when due, we may, without prejudice to any other rights, take one or more of the following actions:

charge interest on overdue amounts at a reasonable rate from the due date until payment is received;

refuse to release goods from storage until all outstanding sums, including any interest or charges, have been paid in full;

withhold or suspend Services, including access to the storage unit; or

terminate the Contract and take steps to sell or dispose of goods in accordance with applicable law and these Terms and Conditions.

5.4 Price changes

We may review and adjust our prices from time to time. We will give you reasonable notice of any change in storage charges. If you do not agree to a price change, you may terminate the storage arrangement by giving notice in accordance with these Terms and Conditions before the new price takes effect.

6. Cancellations and Amendments

6.1 Customer cancellations

You may cancel or amend a booking by giving us notice in accordance with the cancellation terms specified at the time of booking.

Where a cancellation is made with sufficient notice, any pre-paid sums for Services not yet provided may be refunded, less any non-refundable charges expressly stated at the time of booking.

If you cancel with insufficient notice or fail to provide access as agreed, we may charge a reasonable cancellation fee or retain part or all of any deposit or pre-payment to cover costs and lost opportunity.

6.2 Our right to cancel or amend

We may cancel or amend a booking where necessary due to circumstances beyond our reasonable control, safety concerns, or where you have not complied with these Terms and Conditions. We will endeavour to give you as much notice as possible and, where appropriate, to offer an alternative date or a refund for Services not provided.

7. Customer Obligations

You agree to:

cooperate with us in all matters relating to the Services;

ensure that all information you provide is accurate, complete and kept up to date;

pack and label your goods properly, unless our packing service has been expressly agreed;

ensure that any goods presented for storage or removal are safe, securely closed, and do not contain prohibited items;

comply with all rules and regulations relating to site access, security, fire safety and waste disposal; and

ensure that any person you authorise to access your storage or arrange services on your behalf is properly instructed and has authority to act for you.

8. Goods Not Accepted for Storage or Removal

The following items must not be stored with us or presented for removal-related services under any circumstances:

explosives, firearms, ammunition or weapons;

flammable, combustible, corrosive or hazardous substances, including gas cylinders, paints, solvents and chemicals;

perishable goods, food items or anything that may attract pests or cause contamination;

illegal goods, stolen items, or items whose possession or transport would breach any law or regulation;

cash, securities, precious stones, fine jewellery or irreplaceable documents where the value is disproportionate to the storage charge; and

any other goods which we reasonably consider to pose a health, safety or environmental risk.

We may refuse to accept prohibited items or require their immediate removal from our premises. If such items are discovered in storage or during provision of Services, we may arrange for their removal, disposal or notification to the relevant authorities at your cost.

9. Liability and Limitations

9.1 Our duty of care

We will exercise reasonable care and skill in providing the Services and in looking after your goods while they are in our custody or control. However, our liability is subject to the exclusions and limitations set out in this section.

9.2 Exclusions of liability

We are not liable for the following, except where prohibited by law:

loss or damage arising from your failure to properly pack, secure or label goods, unless we have agreed in writing to provide packing services;

loss or damage caused by inherent defects, natural deterioration, or wear and tear of the goods;

indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity;

loss or damage that arises due to your breach of these Terms and Conditions or any failure to follow our reasonable instructions.

9.3 Limit of liability

Our total liability for loss of or damage to goods, whether arising in contract, tort or otherwise, is limited to a reasonable amount per consignment or storage unit, as specified or agreed in writing at the time of booking.

If you consider that the limit is insufficient for the value of your goods, you should arrange your own insurance cover or discuss additional protection with us before placing your goods into storage or using our removal-related services.

9.4 Claims

You must notify us in writing of any apparent loss or damage to goods as soon as reasonably possible, and in any event within a reasonable period after the goods leave our custody or you become aware of the issue. You must allow us a reasonable opportunity to inspect the goods and investigate any claim. We may reject claims that are notified late or where we have not been given a fair chance to investigate.

10. Insurance

We recommend that you maintain appropriate insurance cover for your goods while they are in storage or being moved, whether through your own insurer or any insurance options that may be offered in connection with our Services. It is your responsibility to ensure that the level of cover is adequate and that the terms of any policy are suitable for your needs.

11. Waste and Environmental Regulations

11.1 Responsibility for waste

You are responsible for ensuring that any waste materials, unwanted items or packaging you bring to our premises are managed in accordance with applicable waste and environmental regulations.

You must not leave waste, rubbish or discarded goods in or around the storage unit, common areas, access routes or outside the premises, unless we have expressly agreed in writing to arrange disposal and you have paid any applicable charges.

11.2 Prohibited disposal

You must not dispose of hazardous waste, chemicals, electrical equipment, liquids, or any controlled materials on our premises or through our general waste facilities. If you require assistance with disposal of such items, you should notify us in advance so that lawful arrangements can be considered.

11.3 Our rights in relation to waste

If you leave waste, unwanted items or materials in breach of this section, we may arrange for their removal and lawful disposal and charge you for all associated costs, including reasonable administrative fees. We may also suspend access or terminate the Contract in serious or repeated cases of non-compliance.

12. Access, Security and Site Rules

12.1 Access to storage

Access to storage units is subject to our opening hours, security procedures and any site rules that may be notified to you. We may introduce or vary reasonable security measures at any time, including identification requirements and restrictions on persons entering the premises.

12.2 Keys and access devices

If you are supplied with keys, access cards or codes, you are responsible for keeping them secure and not sharing them with unauthorised persons. Loss or misuse of access devices must be reported to us without delay.

12.3 Compliance with site rules

You must comply with all site rules, fire safety instructions, traffic management arrangements and any notices displayed on the premises. We may ask you or any person accompanying you to leave the premises if behaviour is unsafe, disruptive or in breach of these rules.

13. Data Protection and Privacy

We will collect and use personal information about you in order to manage your bookings, provide Services and comply with legal obligations. We will take reasonable steps to keep such information secure and to process it in accordance with applicable data protection laws. Further details of how we handle personal data may be provided in our privacy information made available from time to time.

14. Force Majeure

We are not liable for any failure or delay in performing our obligations under the Contract where such failure or delay is caused by events beyond our reasonable control. These may include, without limitation, extreme weather, fire, flood, industrial disputes, acts of government, road closures, major traffic disruption, pandemics, or failure of utilities. If a force majeure event continues for a prolonged period, either party may terminate the Contract on reasonable written notice.

15. Variation of Terms

We may amend these Terms and Conditions from time to time. Any changes will not apply retroactively to services already completed but will take effect for ongoing or future Services following reasonable notice to you. If you continue to use our Services after changes come into effect, you will be deemed to have accepted the updated terms.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation, whether in contract, tort or otherwise.

17. General Provisions

17.1 Entire agreement

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and Storage Elmers End in relation to the Services and supersede any prior discussions, correspondence or understandings.

17.2 No waiver

Any failure or delay by us in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

17.3 Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

17.4 Assignment

You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or transfer our rights and obligations where reasonably necessary for business purposes, provided that such transfer does not materially reduce the level of service or protection for you.

By proceeding to book or use our Services, you confirm that you have read, understood and agree to these Terms and Conditions.