Accessibility at Storage Elmers End
Storage Elmers End is committed to providing an accessible and user-friendly experience for all customers, including disabled customers, older people, and those who use assistive technologies. This Accessibility Statement explains the steps we take to make our website and online services as accessible as possible for people in and around the accessible Storage Elmers End area.
Our Accessibility Commitment
We aim to meet the Web Content Accessibility Guidelines WCAG 2.1 Level AA across our main website and key online features. These guidelines are recognised as an international standard for making web content more accessible to a wide range of people with disabilities, including visual, auditory, cognitive, and motor impairments.
Accessibility is an ongoing process. We regularly review our website, content, and digital tools to identify potential barriers and make improvements where required.
Screen-Reader Support
The Storage Elmers End website is designed to be compatible with modern screen-reader software to support blind and partially sighted users. We aim to use clear headings, descriptive page titles, meaningful link text, and properly structured content so that screen-readers can interpret information accurately.
Images used on the site are given alternative text where they provide important information. Decorative images are marked so that screen-readers can ignore them, helping users get to the information they need more quickly. We also aim to ensure that form fields and buttons are labelled clearly, so screen-reader users can understand and complete tasks, such as enquiries or account access, with confidence.
Keyboard Navigation
Our website is built so that you can navigate most of the content using a keyboard only, without needing a mouse or touch screen. This is important for users who rely on keyboard navigation or alternative input devices.
We work to ensure that:
All interactive elements such as links, buttons, and form fields can be accessed using the Tab, Shift plus Tab, Enter, and Space keys where appropriate.
The keyboard focus order follows a logical sequence that matches the visual layout as closely as possible.
Visible focus states are in place, so it is clear which part of the page you are currently interacting with.
We continually review our forms, menus, and other interactive components to keep keyboard navigation reliable and consistent across devices and browsers.
Text, Layout and Readability
To support users with low vision, dyslexia, and other cognitive or visual needs, we aim to use clear language, consistent layouts, and readable font sizes throughout the Storage Elmers End website. Text is written in plain English wherever possible, and we avoid unnecessary jargon and complex phrasing.
Our pages are designed to work when browser zoom is used, allowing you to magnify content while maintaining access to navigation, text, and controls without loss of function.
Compatibility with Different Devices
The Storage Elmers End site is designed to be responsive so that it can be accessed on a range of devices including desktop computers, laptops, tablets, and smartphones. This helps users who rely on different device setups, screen sizes, or orientation, and supports accessibility for customers across the accessible Storage Elmers End area.
Ongoing Improvements
While we strive to meet WCAG 2.1 AA guidelines, some areas of the website may not yet be fully compliant or may present challenges for certain users. We are committed to identifying these issues and addressing them as part of our continuous improvement programme.
As technology and accessibility best practice evolve, we will review and update our site structure, content, and features to improve the online experience for all users.
Requesting Assistance and Providing Feedback
Your feedback is essential in helping us improve accessibility at Storage Elmers End. If you experience any difficulty using our website, encounter an accessibility barrier, or need information in an alternative format such as large print, audio, or an accessible PDF, you can contact our team using the usual company contact details displayed on our website or in our printed materials.
When you contact us with an accessibility request, please tell us:
Which page or service you are trying to access.
What type of issue you are experiencing.
What device, browser, or assistive technology you are using, if you are comfortable sharing this information.
We will review your request and do our best to respond promptly and provide a suitable solution. Where a change to the website is needed, we will aim to include it in our next round of accessibility improvements.
Accessibility in the Elmers End Community
We recognise the importance of accessible services for our local customers and businesses in the accessible Storage Elmers End area. Our aim is to provide information about our storage facilities, opening hours, and services in a way that is clear and inclusive, so that everyone can make informed decisions about their storage needs.
This Accessibility Statement will be reviewed regularly as part of our ongoing commitment to providing a more accessible online experience for all users.




